Order Process

What products and services are available on the site?

Most products available at Aesop Greenbelt, Rockwell, and SM Aura are available for purchase online. All online orders will be delivered directly to you.

Are your products guaranteed authentic?

Customers can be assured of authentic Aesop formulations and packaging for their orders. There are imitation Aesop products in the market whose packaging closely resembles ours. Please be advised that authentic Aesop products are available in the Phi

Do I have to create an account to shop with you?

Creating an account to purchase is not necessary; you can purchase as a guest. An email address and contact number are required upon checkout to allow for updates on your order status.

How do I order?

Click the ‘Add to Cart’ button on the product page of your choice. Once all items are added to cart, follow the instructions on the screen to complete your order.

How long does it take to process my order?

Orders are generally shipped within three to five business days of being placed.

Who may I speak with if I have a question about a product?

We look forward to hosting you in-store for a face-to-face consultation. For consultations and questions about our formulations, kindly contact us at [email protected].

How do I cancel my order?

Please reach us through our customer service portal if you wish to cancel or amend your order. Kindly note that while we will do our best to accommodate cancellations, we are unable to accept changes to orders that have already been processed.